THE SMARTEST WAY TO ENGAGE & CONVERT YOUR LEADS NEXCEL SOLUTIONS COMBINES THE BEST SALES PROFESSIONALS 24/7 PHONE, CHAT & EMAIL SUPPORT TAILORED TO YOUR NEEDS
WHO WE ARE?

Organizations, World Over, Are Constantly Trying To Improve Profitability Through Better Control Of Key Business Operations. However, The Number Of Functions That Today’s Businesses Need To Efficiently Manage Leaves Little Scope For Continuous Growth.

Nexcel Solutions Expert Business Process Outsourcing (BPO) Services Take Complete Charge Of Your Operations – From Customer Service And Technical Support To Data Management And Billing & Invoicing – Enabling Streamlined Business Processes. What’s more, All Our BPO Services, Including Customer Experience And Back-Office Support Services, Are Specifically Moulded To Meet Your Requirements And Business Goals.

01
MANAGEMENT

Nexcel Solutions management has a profound understanding of the local and global start-up eco-system as well as vast operational experience to support your company’s growth.

02
EXPERIENCE

We possess more than seven years of experience in providing premium customer support for start-ups, e-commerce, and SaaS companies from various industries and sizes.

03
SOLUTIONS

Nexcel Solutions will assess your customer service volumes, protocols, and complexity in order to set up a team with appropriate experience, knowledge, and skills for your service requirements.

04
24/7 SUPPORT

We provide 24/7scalable customer support in any required time zone, shared and dedicated teams, and with native English-speaking support representatives.

05
FREE ONBOARDING

Recruitment, training, system configuration, and process management are all free of charge so our clients only start to pay when the system is up and running to their full satisfaction.

06
WE TRULY CARE

Outsourcing is not an easy decision. Therefore, we will do our very best to prove to you that you made the right decision by showing that we care about your customers as much as you do.

Our services

Boost your business with Nexcel Solutions.  We build your online business using a flexible, modular platform that allows you to be in reach of leading online marketplaces in your target area. 

INBOUND CALL SUPPORT

Utilize the knowledge of our devoted inbound customer service employees to quickly and effectively address the questions and concerns of your consumers.

OUTBOUND CALL SUPPORT

Utilize the expertise of our team of professionals engaged in outbound call centre services to convert lead prospects into paying clients.

APPOINTMENT SETTING

Hire our dedicated team of agents with expertise in appointment setting services to set up meetings between your sales and client prospective .

LIVE CHAT SUPPORT

Our staff of expertly trained external live chat support agents guarantees consumer acquisition and lower shopping cart

EMAIL SUPPORT

Hire a skilled email support services provider to handle your customer support channel so you can concentrate on your company’s key competencies.

TELEMARKETING

Utilize our company’s sales scripts and telemarketing tools to increase your sales and expand successfully.

Lead Generation
Build visibility, credibility, trust, and interest from the industry’s top leaders. With our custom-built lead-gen programs boost traffic from high-quality prospects.
Demand Generation

We run demand-generation programs that build brand awareness and authority and produce thoughtful, engaging content that drives interest and cultivates leads.

CUSTOMER SATISFACTION SURVEYS

Gathering feedback from customers about products and services is imperative to most companies to ensure that your products align with your customers’ expectations.

GLOBAL CUSTOMER SERVICES PROVIDER

Get Specialized Support And Expertise From A Team Of Experienced Professionals  And Empower Your Organization With Competent Sales And Marketing Tech.

WE DELIVER RESULTS

There are many BPO companies, but Nexcel Solutions is the best and one of the leading BPO services providers Company; having the right outsourcing partner and being flexible to your specific needs can guarantee success in your business. Nexcel Solutions to customize the right resources and talent can be the edge required to open growth opportunities.

CAPTURING CUSTOMER
DATA

IDENTIFYING THE MOST-VALUABLE CUSTOMERS

PERSONALIZING CUSTOMER COMMUNICATIONS

Nothing Beats A Phone Call

When you want to engage your leads, nothing beats interacting with a real person.

0 %

OF ALL CUSTOMER INTERACTIONS

happen on the phone

0 X

MORE LIKELY TO CONTACT A LEAD

if called within the first 5 minutes

0 %

OF MARKETING LEADS

are never qualified

0 %

MORE LIKELY TO CONVERT A LEAD

if you reach out minimum six times

SHIRLEY SMITH
Director

“The sales assistant was very helpful and pleasant. It was a pleasure to speak to her. Thank you”

MIKE HARDSON
co founder

“Excellent service. Representative was well informed and helpful and made the process easy and pleasant.”