Nexcel Solutions proven inbound call center outsourcing solution offers full functionality and services focused on efficiency. Thanks to our intelligent technology and the best-trained live agents in the industry. It is the preferred choice for inbound call centers everywhere. Nexcel Solution’s customer-friendly approach and considerable inbound call center service capability give you a distinct advantage over the competition. With our inbound call center solutions, you’ll enjoy the flexibility to pursue business-critical functions.
While other outsourcing companies apply a one size fits all approach, we realize that your requirements differ from others. Our customized inbound call center outsourcing allows you to implement an agile, flexible, robust contact platform that handles all your communication needs.
When it comes to business process outsourcing (BPO) expertise for inbound call center solutions, nobody beats us for value and results.
Globally, finance and accounting outsourcing companies are burdened with the responsibility of restructuring processes, retaining compliance & optimizing expenditures, concurrently. However, maintaining this balance can be a strenuous task. Experienced Finance & Accounting (F&A) Outsourcing partners can manage the finance and accounting pressures the company faces and reduce their work burden, minimize their operational costs and improve efficiency. Efficient management of finance and accounting business process outsourcing helps companies to increase business financial agility.
We have worked with numerous clients over the last 18 years and have provided them with state-of-the-art general accounting outsourcing services that have helped them achieve their objectives and goals most efficiently and effectively.
Accounts reconciliation is the process of verifying an organization's financial records and transactions in order to detect discrepancies, if any and to reconcile the same. Efficient bank account reconciliation is vital for auditors to determine the correctness of a company's financial statements and to ensure compliance with regulatory/ statutory requirements.
Customer retention through better customer services is very significant for any business enterprise. The slowdown in the global economy and tough competition among enterprises made the companies focus on cost containment and profitability growth. Managing a good relationship with the customers is the only key to success and the business’s survival. The concept of customer relationship management helps companies not only to retain existing customers but also widen the customer base.
At Nexcel Solutions, we understand that Tech Support Services are a large part of any business. You want to make sure that your product is represented well and that customers make full use of all the features. Technical support representatives are catered to your company’s needs. Outsourcing your Tech Support Services allows your team to focus on product development and getting the feedback required to improve future runs; While saving costs overall.
Cross-selling and upselling are essential techniques in telemarketing that should be handled with expertise and utmost care. Cross-selling occurs when a call center agent notifies the customer on the other line about products and/or services that are related to the ones he is currently trying to avail.
Help desk support is incorporated with Information Technology (IT). It is technical support provided for customers who have issues and problems such as hardware and software related. Organizations that have their help desk support usually track the technical issues until further resolutions have been provided.
At Nexcel Solutions, we understand that Tech Support Services are a large part of any business. You want to make sure that your product is represented well and that customers make full use of all the features. Technical support representatives are catered to your company’s needs.
Nexcel Solutions dispatch services are a great way to ensure no call will ever be missed no matter what time of day it comes in. Whether your business is small or large, our dispatching call center services can support technicians, doctors, drivers, and your customers 24/7.
Nexcel Solutions is the pioneer warranty claims management company with 18 years of support service experience. Our team consists of some of the most talented and experienced insurance representatives who have received training in solving customer needs.
Nexcel Solutions can provide you and your clients with the best-in-class remote IT support services which will resolve IT issues quickly. Our team of call center executives is trained to handle any software issues with high efficiency and ease.
Internet service providers (ISP), companies with social media services, and app-making firms are propelling telecom companies to persistently progress into new business models and creative offerings to boost customer experience and minimize customer churn. However, in the new digital arena, holding on to new customers or gaining new ones can be a challenge. Businesses struggle to monetize value-added services from customers accustomed to free Internet content. Moreover, telecom companies look for operational planning to assist their advantage in the basic value chain or traditional networks while minimizing the cost low or keeping it low. And this is when Nexcel Solutions comes into the picture. With end-to-end business process management (BPM) services, Nexcel Solutions enables telecom companies to develop and grow their value chain while dealing with upcoming challenges.
Increasing healthcare costs and data confidentiality are some of the key challenges faced by healthcare organizations. The lack of resources that can collect and analyze the results quickly can delay attending to emergencies. Nexcel Solutions is one such healthcare BPO services company that can take care of all your needs within a quick turnaround time. We have a team of highly qualified and certified healthcare professionals who can deliver highly secure and HIPAA-compliant services to clients around the globe.
The Insurance Claims Register (ICR) detects and prevents fraud, particularly purposeful non-disclosure and double dipping at claim time.
After a medical claim is submitted, the insurance company determines its financial responsibility for the payment to the provider. This process is referred to as claims adjudication. The company can decide to pay the claim in full, deny the claim, or reduce the amount paid to the provider.
By outsourcing insurance claims data entry services, you can transform your valuable data into a database-ready format in short order, while focusing your attention on your core business activities.
To circumvent this, a copy of the original claim is made that will allow corrections to be made, as the edits will be made to the copy, not the original.
Coordination of Benefits (COB) is a provision in most health plans that allows families with two wage earners covered by health benefit plans to receive up to 100% coverage for medical services. COB rules determine which plan is primary for you, your spouse, and your dependent children.
Insurance is a critical component of risk management planning for Funds Management, with businesses subject to a wide range of risks such as breach of trust, fraud, errors & omissions, and/or employee dishonesty.
Our quality insurance program will provide your investment managers and fund managers with balance sheet protection and certainty of cover across a range of risks