customer support
We support your prospects and customers via Livechat, telephone, and email channels 24/7. Our multilingual customer care teams will be an extension of your business providing the best contact center services.
We help you build long-term relationships with your customers through ongoing support. Outsourcing your customer support means we will empower your customers with long-term success with your product or service.
Does your organization receive thousands of emails from customers that go unnoticed and unanswered? Well then, outsourcing your email support function can help you minimize the abandon ratio to a major extent and in responding to those email queries received from customers with a quick turnaround time. When you outsource email support services, you can not only save time but also concentrate more on your organization’s core competencies.
Are you facing difficulties to market your services or products? Are you looking for expert chat support solutions to deliver timely customer service to your prospects? Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with least expense.
At Nexcel Solutions, we understand that Tech Support Services are a large part of any business. You want to make sure that your product is represented well and that customers make full use of all the features. Technical support representatives are catered to your company’s needs. Outsourcing your Tech Support Services allows your team to focus on product development and getting the feedback required to improve future runs; While saving costs overall.
Help desk support is incorporated with Information Technology (IT). It is technical support provided for customers who have issues and problems such as hardware and software related. Organizations that have their help desk support usually track the technical issues until further resolutions have been provided.
Telemarketing Services
Our competent inbound/outbound telemarketing services help you generate quality leads and close them. When you outsource telemarketing services to us, we provide you with insightful information about the unfulfilled requirements, the level of satisfaction, and the needs of your customers. Our strategic solutions are devised to address your customers’ issues and enhance customer relationships.
CRM
Customer Relationship Management (CRM) refers to the creation, implementation, and evaluation of strategies for managing customer relationships. With CRM, a business can deal with customer problems and complaints to increase customer satisfaction.
Customer retention through better customer services is very significant for any business enterprise. The slowdown in the global economy and tough competition among enterprises made the companies focus on cost containment and profitability growth. Managing a good relationship with the customers is the only key to success and the business’s survival. The concept of customer relationship management helps companies not only to retain existing customers but also widen the customer base.
TELECOMMUNICATION
We help telecom organizations to move from transactional processing to customer lifecycle management (CLM), enabling monitoring and reduction of cost per customer while increasing ARPU & retention.
At Nexcel Solutions, we offer telecom BPO services, that help telecom companies unleash the true capability of their value chain. Our telecom process outsourcing solutions, delivered from our contact centers all across the globe, bring you a plethora of telecom BPO services including customer care outsourcing, accounting outsourcing, finance, and billing operations outsourcing along with other non-core processes and work
An effective account payable service is a must for any organization, it is also popularly addressed as procure to pay process. The organization needs to manage capital and cash flow effectively so that the vendor relationship with the business is well maintained.
Outsourcing appointment scheduling creates a dedicated external team that never closes regardless of time zone, so customers can book appointments whenever it’s most convenient for them.
The marketing intelligence solutions offered by the outbound call centers empower marketers to build and maintain profitable customer relationships. This cutting-edge technology gives marketers, the power to create real-time campaigns right from selecting lists and placing orders, to mailing out millions of messages in a single day.
Our sales and marketing teams come together to mitigate your concerns about business development. Even if you are completely swamped with running campaigns and managing inquiries we will ensure that your resource-intensive business development tasks are not neglected or delayed.
Cross-selling and upselling are essential techniques in telemarketing that should be handled with expertise and utmost care. Cross-selling occurs when a call center agent notifies the customer on the other line about products and/or services that are related to the ones he is currently trying to avail.
Direct mail promotions are effective only if you get every step of the process right; attractive design, specific targeting, and efficient follow-up. One-time advertising won't do the trick. Follow-up ensures that your customer is reminded about your product and eventually places an order. Outsourcing your follow-up services will increase your sales three-fold.
INSURANCE (HEALTH)
Having been catering to the needs of leading healthcare professionals and organizations for over 5years, we have gained enough experience to cater to a plethora of requirements. We leverage the power of the latest tools and technologies while delivering top-notch services to clients.
Increasing healthcare costs and data confidentiality are some of the key challenges faced by healthcare organizations. The lack of resources that can collect and analyze the results quickly can delay attending to emergencies. Nexcel Solutions is one such healthcare BPO services company that can take care of all your needs within a quick turnaround time. We have a team of highly qualified and certified healthcare professionals who can deliver highly secure and HIPAA-compliant services to clients around the globe.
The Insurance Claims Register (ICR) detects and prevents fraud, particularly purposeful non-disclosure and double dipping at claim time.
After a medical claim is submitted, the insurance company determines its financial responsibility for the payment to the provider. This process is referred to as claims adjudication. The company can decide to pay the claim in full, deny the claim, or reduce the amount paid to the provider.
By outsourcing insurance claims data entry services, you can transform your valuable data into a database-ready format in short order, while focusing your attention on your core business activities.
To circumvent this, a copy of the original claim is made that will allow corrections to be made, as the edits will be made to the copy, not the original.
Coordination of Benefits (COB) is a provision in most health plans that allows families with two wage earners covered by health benefit plans to receive up to 100% coverage for medical services. COB rules determine which plan is primary for you, your spouse, and your dependent children.
Insurance is a critical component of risk management planning for Funds Management, with businesses subject to a wide range of risks such as breach of trust, fraud, errors & omissions, and/or employee dishonesty.
Our quality insurance program will provide your investment managers and fund managers with balance sheet protection and certainty of cover across a range of risks
Banking / FSS
Transform your business with Nexcel Solution’s market-leading banking BPO, supported with domain and industry expertise, and data-driven intelligent processes to drive value and better results.
Today’s financial services companies must come to terms with a rapidly changing disrupted market, which includes compliance, cost and customer retention challenges. It’s not an easy task. Are you ready to embrace the digital wave and align your operating model? Our industry-focused BPO services can get you started.
Up-Sell/Cross-Sell
Cross-selling and upselling are essential techniques in telemarketing that should be handled with expertise and utmost care. Cross-selling occurs when a call center agent notifies the customer on the other line about products and/or services that are related to the ones he is currently trying to avail himself.
Debt collection service
Outsourcing a debt collection agency is like getting a dedicated team to recover outstanding or past-due payments. These services range from goods and services. It also varies from account to account. Call collection agency staff to use any available information or obtain new contact information to reach and recover outstanding balances.
Payment follow-ups
There will be occasions when customers would need a gentle reminder to settle delinquent accounts. Our highly skilled call center agents provide a professional collection reminder service without harassing and intimidating clients. This allows your business to maintain a good relationship with customers by presenting various payment options in emphatic manner.
FINANCE & ACCOUNTS
Nexcel Solutions, a leader in Finance and Accounting BPO Services for over 5+ years, can hit the ground running with your project starting with Day One. How? We’ve spent a lot of time and money on fielding a team of trained, seasoned experts that can successfully handle your needs, no matter the size of your enterprise
Globally, finance and accounting outsourcing companies are burdened with the responsibility of restructuring processes, retaining compliance & optimizing expenditures, concurrently. However, maintaining this balance can be a strenuous task. Experienced Finance & Accounting (F&A) Outsourcing partners can manage the finance and accounting pressures the company faces and reduce their work burden, minimize their operational costs and improve efficiency. Efficient management of finance and accounting business process outsourcing helps companies to increase business financial agility.
We have worked with numerous clients over the last 18 years and have provided them with state-of-the-art general accounting outsourcing services that have helped them achieve their objectives and goals most efficiently and effectively.
Accounts reconciliation is the process of verifying an organization's financial records and transactions in order to detect discrepancies, if any and to reconcile the same. Efficient bank account reconciliation is vital for auditors to determine the correctness of a company's financial statements and to ensure compliance with regulatory/ statutory requirements.