About 69% of the customers prefer a more personalized experience while purchasing services and products. With outbound call center services, companies can constantly get in touch with potential clients while keeping an eye on their costs. The outbound call center directly projects customer needs to the company. Outsource outbound call center services to us today and get in touch with clients’ needs even better.
We are a global outbound service provider that works with clients across industries to increase sales, test unknown markets, and nurture positive customer relationships. Our in-house agents use the latest software and reliable infrastructure to ensure that our clients are satisfied at all levels. From lead generation to telesales and upsells, our team ensures that you get the most out of your outbound call center outsourcing experience.
At Nexcel Solutions, we offer telecom BPO services, that help telecom companies unleash the true capability of their value chain. Our telecom process outsourcing solutions, delivered from our contact centers all across the globe, bring you a plethora of telecom BPO services including customer care outsourcing, accounting outsourcing, finance, and billing operations outsourcing along with other non-core processes and work
An effective account payable service is a must for any organization, it is also popularly addressed as procure to pay process. The organization needs to manage capital and cash flow effectively so that the vendor relationship with the business is well maintained.
Outsourcing appointment scheduling creates a dedicated external team that never closes regardless of time zone, so customers can book appointments whenever it’s most convenient for them.
The marketing intelligence solutions offered by the outbound call centers empower marketers to build and maintain profitable customer relationships. This cutting-edge technology gives marketers, the power to create real-time campaigns right from selecting lists and placing orders, to mailing out millions of messages in a single day.
Our sales and marketing teams come together to mitigate your concerns about business development. Even if you are completely swamped with running campaigns and managing inquiries we will ensure that your resource-intensive business development tasks are not neglected or delayed.
Cross-selling and upselling are essential techniques in telemarketing that should be handled with expertise and utmost care. Cross-selling occurs when a call center agent notifies the customer on the other line about products and/or services that are related to the ones he is currently trying to avail.
Direct mail promotions are effective only if you get every step of the process right; attractive design, specific targeting, and efficient follow-up. One-time advertising won't do the trick. Follow-up ensures that your customer is reminded about your product and eventually places an order. Outsourcing your follow-up services will increase your sales three-fold.
Today’s financial services companies must come to terms with a rapidly changing disrupted market, which includes compliance, cost and customer retention challenges. It’s not an easy task. Are you ready to embrace the digital wave and align your operating model? Our industry-focused BPO services can get you started.
Up-Sell/Cross-Sell
Cross-selling and upselling are essential techniques in telemarketing that should be handled with expertise and utmost care. Cross-selling occurs when a call center agent notifies the customer on the other line about products and/or services that are related to the ones he is currently trying to avail himself.
Debt collection service
Outsourcing a debt collection agency is like getting a dedicated team to recover outstanding or past-due payments. These services range from goods and services. It also varies from account to account. Call collection agency staff to use any available information or obtain new contact information to reach and recover outstanding balances.
Payment follow-ups
There will be occasions when customers would need a gentle reminder to settle delinquent accounts. Our highly skilled call center agents provide a professional collection reminder service without harassing and intimidating clients. This allows your business to maintain a good relationship with customers by presenting various payment options in emphatic manner.
